Coronavirus Advice

This page has been designed to provide up-to-date information, guidance and advice with regards to Coronavirus (COVID-19).

If you need medical help, please use the 111 online coronavirus service.

Please click here for the Government's stay at home advice and here for more general information.

If you are able to volunteer to help support local people- please go to: 

Follow this link for more advice: 


Government Coronavirus Hotlines - 

Business support & ventilators: 0300 456 3565

HMRC: 0800 015 9559

Universal Credit: 0800 328 5644

School Closures: 0800 046 8687

NEW: Leeds support hub:

NEW: Wakefield support hub:

Age UK Leeds

Age UK Leeds advice service will not be carrying out home visits or offering office appointments or drop in sessions until further notice.

Age UK will continue to provide telephone advice. People can ring 0113 389 3000 and leave their name and number and brief details of their query. Residents will be called back within 5 working days. Residents can also ring the National Age UK Helpline on 0800 678 1602.

Better Leeds Communities

Better Leeds Communities will be supporting people who need advice and support with regard to Debt, Housing and Benefits - via the telephone (they will provide telephone appointments where they will call residents so there is no cost to them) and via email. 

0113 275 4142


Citizens Advice Leeds

As of 18th March 2020 Citizens Advice Leeds will close face to face services. Resources will be diverted to telephone, email and webchat, available Monday to Friday 9am to 5pm.

Enquiries: 0113 223 4400
Help to Claim: 0800 138 3944



- All office in Leeds are currently open.
- Disabled people will be contacted by web and telephone for appointments.
- There will be no face to face assessments for vulnerable people.
- New claimants will be undertaken over the phone, with ID verification being undertaken this

Leeds City Council Housing

If a tenant is affected by Coronavirus, they should ring their Housing Officer to discuss any potential impacts in the usual way.

The Housing Officer will discuss their circumstances and where appropriate agree a revised re-payment plan. If the impact on their income is such that they have eligibility for UC Housing Element or Housing Benefit the Housing Office will advise/support with the claim as required.

0800 188 4000 or


Leeds City Council: Council Tax

0113 222 4404 or


Wakefield- Support for business

The Government recently announced business grants for small businesses and cash grants for those in the retail, hospitality and leisure industries, available from 1 April. These will be essential to help support business during the coronavirus outbreak and now all eligible businesses need to do is fill the form in.

The form is available at

The Council also has a specific webpage for businesses at which has a range of FAQs which also offer help with cash-flow problems, tax liabilities.

Wakefield Council: Money Advice:

Wakefield Citizens Advice: 

Debt, benefits, housing, employment or immigration advice: Call: 03444 111 444

Universial Credit help to claim: 0800 144 8 444

Consumer phone: 0808 223 1133

Age UK Wakefield:

Call 01977 552114

Wakefield Samaritans

Offering a place to talk any time you like, in your own way - about whatever's getting to yu: 01924 116 123 (this is a free number)